As you start or grow your agency, it is very important to have well-established policy & procedure manuals to guide you and keep you out of trouble. Creating or having a policy and procedure manual will help you better manage your employees, prevent law suites and grow your agency.
If you don’t have updated manuals or keep various policies updated, you can put your agency in jeopardy. Having an agency in certain states require that you have manuals for licensing, and they if they are not up to date with the latest rules and regulations, you will have deficiencies.
Some of the policies you should have in your Medical Home Health manual are:
- Definition of your Administration/ organizational structure
- Policies regarding the Conditions of Participation (CoP) if you are a Medicare Provider
- Financial Management
- Discontinuation of the agency
- Governing Body
- Quality Management Program
- Hiring and Firing Practices
- Emergency Preparedness
- Infection Control Program
- Patient Care Program
- Training of staff
- Dress Code
- Payroll
- Employee conduct and more
Some of the policies for a Non-Medical Personal Care agency can be the same but not in detail as the medical agencies are required but there are no policies on the CoP. No matter what type of agency you have. I encourage you to Purchase updated manuals and maintain updated manuals to keep your agency in good standing with state federal authorities.
To Your Success,
